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  • Surviving with Christina Marshall Avatar
    Surviving with Christina Marshall

    Very nice place and staff

  • Danielle Craigen Avatar
    Danielle Craigen

    Lori and Will were absolutely incredible! I called in tears, frustrated with my tinnitus and hearing. They were able to fit me in to their schedule on short notice, for which I am eternally grateful. Even though I was the last appointment of the day, Lori took the time to listen to my complaint, test my hearing, and then explain my results clearly and thoroughly, as well as work with me to develop a plan of action to begin correcting my hearing loss. I 100% will recommend Sound Audiology/Lori/Will to my friends and family for their hearing health going forward. Thanks so much Will and Lori!!!!

  • Gerald Ward Avatar
    Gerald Ward

    Great team, excellent service. I live a long distance and they were highly flexible in scheduling my appointments. If you want quality sound, go with Sound Audiology.

  • James Duda Avatar
    James Duda

    They really treat you well. They listen to any problems you might be experiencing and correct things to your satisfaction. They are even able to help over the phone if necessary

  • Sean Dorman Avatar
    Sean Dorman

    I like dealing with them they are always courteous and professional, even in the most uncomfortable situations. Would I recommend them? Yes highly.

  • Joshua Avatar

    Lori Lovato has changed my life forever.

    Never have I ever had such an incredible experience with an audiologist. Lori really cares about her clients, works so hard to accommodate their unique needs and has the best staff suited to so.

    Lori in my case was able to advocate for me to receive a new complementary pair of hearing aids due to my status with my older pair failing. She took time out of her schedule to make a phone call free of charge to the hearing aid manufacturers and secured me these hearing aids, and set me up with an audiologist appointment to get my hearing test updated. Lori not only provided me with fitting and servicing free of charge, but she changed the way I hear the world around me forever.

    If you need to take a hearing test or get a pair of hearing aids, you will want to have Lori Lovato at SOUND Audiology and Hearing Aids in your corner advocating for the latest technology in hearing development. Kevin, Will, and Ally have always greeted me with the friendliest faces, and SOUND’s Kennewick and Walla Walla office are so comfortable and welcoming.

    I would give this business 10 stars if I could. Thank you SOUND Audiology for all you have done for me and my family.

  • William Smoot Avatar
    William Smoot

    Hi my name is Corbin, I am ten years old. Lori helped me get the best hearing aid for my ear about three years ago. I did not like it at first, but I now understand that it helps me hear my teachers and my mom. I love going to see Lori, she is my favorite doctor. She always takes care of my ears and my hearing aid and helps me hear everything better. I would definitely tell other kids to come give her a try.

  • A Google User Avatar
    A Google User

    Great new Audiology facility in downtown Walla Walla. On Main Street near the Wine Thief and the Public House. I'm a client and really appreciate the Staff. Good prices and services for hearing aids, batteries, and accessories.

  • Spencer Greer Avatar
    Spencer Greer

    I had such a great experience! The office was so beautiful and calming, and Lori knew exactly what I needed (even though I only gave her my best guess of what I wanted). She is so knowledgeable, and I felt so positive every time I went. The staff is very friendly, the prices are very fair, and Lori is an extremely trustworthy expert. I couldn’t recommend them more highly! My sincere thanks to Sound Audiology for a great product that will really improve my quality of life for the next several years.

  • Gregory Deer Avatar
    Gregory Deer

    They were able to be open during regular business hours, unlike the seemingly much larger business I had been using. They had what I needed,demonstrating a " can do" attitude. Lori is very personable, knowledgeable and helpful.

  • Patti C. Miller Avatar
    Patti C. Miller
    positive review 

    They explain everything in detail. The customer service is amazing!

  • Teresa Weathers Avatar
    Teresa Weathers


  • Kristin Omberg Avatar
    Kristin Omberg

    Sound Audiology did a fantastic job with my father’s hearing aids. He had some special requests and they were extremely patient and worked with us to find the best solution for him.

  • Karen Shelton Avatar
    Karen Shelton

    Great service, friendly staff, and excellent support! I can’t imagine a better experience for my first set of hearing aids. Dr. Jacky is amazing! She was extremely thorough in helping me get exactly what I needed.

  • Randy Valimont Avatar
    Randy Valimont

    Very professional, helpful, and friendly.
    Was having issues with hearing aids.
    The volume wouldn't work.
    Out of warranty.
    Not making the parts anymore.
    I paid $3k for these 6 years ago and now I can't get them fixed? a new pair? "I don't think so, Tim."

    First SA kept them overnight to see what the problem was and figured out the problem.

    Sound Audiology called the manufacturer (who I was told - doesn't do repairs inn sets this old. Not true. SA got me squared away for a very reasonable fee.

    The place I bought them from and a different audiology business told me there was nothing they could do. Of course not, you're too

    Go to Sound Audiology. They know what's up!

    Got back my hearing aids in about 9 days. I was told and was expecting about 2 weeks.
    At $300 per device I told them to just fix the one that adjusts the volume UP.
    There was some sort of misunderstanding, because both devices got repaired like new and SA only charged me for one. 5 stars!