Following precautions & guidelines of the CDC and the government, our doors will be re-opening to in-person appointments over the coming weeks to continue to care for the hearing of Tri-Cities and Walla Walla.

To continue to protect you, other patients and staff, strict protocols remain in place to ensure you visit a safe and clean environment.

These include:

#1 – Curb-Side Appointments Available

For patients that would prefer to stay in their vehicles during these challenging times, curb-side appointments are available.

This allows you to park, call our office and a member of the team will be able to collect your hearing devices to carry out cleanings and any amendments before sanitizing and returning them to you.

It allows you to continue to receive 5-star care without leaving the comfort of your car.

#2 – Heightened Sanitization Protocols

Between appointments, additional time has been scheduled to thoroughly clean all surfaces and ensure each patient is entering a sanitized environment.

#3 – Hand Sanitizer on Arrival

All patients must use the provided hand sanitizer upon arrival – this will be found as you walk into the office door.

#4 – Pre-Appointment Screening

In the same way that our team’s health is being monitored daily through temperature checks and routine hand cleaning, you are kindly asked to reschedule your appointment if you have had a fever or cough.

#5- Disposable Gloves & Face Masks

To protect you, our team are using disposable gloves and face masks for appointments to give you peace of mind and ensure your health is the overall priority.

#6 – Minimum Company for Appointments

You’re kindly asked to bring a maximum of one person with you for your appointment, and ideally visit alone if possible.

Although it’s been classed as safe for patients to now visit our offices, your health is our key priority.

Please do not turn up without a scheduled appointment, and if you need any help, supplies or support, then please call your local office.

Thank you for trusting us with your hearing healthcare, we look forward to seeing you soon.

Do you know somebody that needs to see this? Why not share it?

Lori Losey Lovato MA, FAAA, Audiologist

Lori Losey Lovato MA, FAAA, Audiologist

Lori attended Washington State University where she received a bachelor’s degree in speech and hearing sciences and her master’s degree in audiology. She began practicing audiology in the Tri-Cities in 1993 and has worked with both adult and pediatric patients. She has spent her career focused on assisting those with hearing difficulties through the use of hearing aids, listening strategies, assistive devices, and counseling.